VoiceMaster Empowered Synchrony Financial Agents And Coaches In Their Thanksgiving Year-End General Assembly; Highlighted The Value Of Purpose-Driven Work

VoiceMaster inspired hundreds of agents and coaches from Synchrony Financial in their Thanksgiving Year-End General Assembly that took place at Vivere Hotel, Alabang last November 27, 2019.

The VoiceMaster inspiring Synchrony Staffs

VoiceMaster with Ms. Ada Cuaresma

For this year, their theme is "Leading with Purpose". Ms. Ada Cuaresma, Voice Care Philippines Executive Director, gave an insightful talk about the topic "Super Agent Mode: ON". The discussion focused on the right mindset of a reliable customer service representative.

Synchrony Financial's event theme "Leading With Purpose"

Afterward, the VoiceMaster delivered a motivational talk anchored on the topic "Purpose-Driven Work". He emphasized the importance of finding one's purpose in life and fulfillment in the workplace. This is also why people with purpose find joy no matter how difficult is their job.

Synchrony Financial agents and coaches

The attendees are coaches and agents from the Synchrony Financial's TJX and Lowe's account. The Thanksgiving Year-End General Assembly showcased the Synchrony Financial's "Careforward" Objectives which include:

• Care Forward is about making servicing a true differentiator for our customers by delivering experiences that help drive loyalty, higher spend and new business, while making Synchrony more efficient.

• Customer Experience Partnership - A collaborative and cohesive approach to innovating the customer experience.

• Drive to Self Service - Customer-centered servicing interaction enhancements across AGILE team priorities.

• Enabling Super Agents - Simplify the agent experience and provide them with additional tools to do their job more efficiently.

• Personal, Proactive, and Branded Service - Driving Personalized, Proactive, & Branded Communications Aligned to Insights.